Refund policy

Here is a legally solid, conversion-friendly Return, Refund & Cancellation Policy for wackyworld.in. It explicitly highlights your strict conditions (5-day window, wrong/defective items only, and a mandatory unboxing video) to protect your business from fraudulent claims while staying transparent with customers.

Return & Refund Policy

Thank you for shopping at wackyworld.in. We take immense pride in the quality of our products. To maintain fairness, prevent fraudulent claims, and keep our prices competitive, we enforce a strict return and refund policy.

Please read the following terms carefully before placing an order.

1. Strict Eligibility Criteria for Returns

We only accept return or replacement requests under the following two conditions:

  1. Wrong Item Delivered: The product received does not match the item listed in your order confirmation.

  2. Defective/Damaged Item: The product arrived broken, physically damaged, or structurally non-functional.

⚠️ Important: We do not accept returns for "Change of Mind," personal dissatisfaction with a product style/color, or items ordered in the wrong size by mistake.

2. Mandatory Unboxing Video Requirement

To protect against transit damage disputes and fraudulent claims, a clear, unedited package opening video is mandatory to claim a return, replacement, or refund.

The video must follow these rules:

  • It must start before you cut open any outer courier packaging, showing the shipping label clearly.

  • The video must be continuous, single-take, and unedited (no cuts, pauses, or transitions).

  • It must clearly show the condition of the box, the opening process, and the exact defect or wrong item unpacked.

  • Failure to provide a valid unboxing video will result in the immediate rejection of your request.

3. Strict 5-Day Return Window

  • All return or replacement requests must be initiated within 5 calendar days from the date of delivery (as tracked by our logistics partner).

  • Once the 5-day window passes, the system automatically closes the order, and no requests can be accommodated under any circumstances.

4. How to Initiate a Claim

If you receive a wrong or defective product, follow these steps immediately:

  1. Email our support team at tanishasupplyhub@gmail.com (or contact our WhatsApp support) within 5 days of delivery.

  2. Provide your Order ID and a brief description of the issue.

  3. Attach the mandatory Unboxing Video along with 2-3 high-resolution photos of the product and packaging.

5. Inspection and Refund Process

  • Pickup & Verification: Once your video is reviewed and provisionally approved, we will arrange a reverse pickup (where applicable) or instruct you on return shipping. The item must be returned in its original packing, with all tags and accessories intact.

  • Final Approval: Upon receiving the item at our warehouse, our quality check team will inspect it against your unboxing video.

  • Refund Timeline: If approved, your refund or replacement will be processed. Refunds will be credited back to your original payment method (Bank Account/UPI/Credit Card) within 5 to 7 business days after approval.